Returns & Exchanges
At xTool, we stand behind the quality of our laser cutters and engraving machines with a 30-day money-back guarantee for products in original condition. We aim to ensure your creative journey is seamless by providing a straightforward return and exchange process for all our hardware and accessories.
Initiate a Request
Contact our customer support team within 30 days of receiving your item to obtain a Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely pack the machine in its original factory packaging, including all cables, tools, and documentation to avoid damage during transit.
Ship to Service Center
Affix the provided shipping label and drop the package off at an authorized carrier location; please retain your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing